Privacy policy

Who we are. Asia Dive Holidays Sdn. Bhd. (company number 977397-T), 1-2-2B, 2nd Floor, Block B, Kolam Centre, Phase 2, Jalan Lintas, 88300 Kota Kinabalu, Sabah, Malaysia. Travel agency licence KPK/LN 8399.

What we collect. When you send an enquiry we receive the name, email address, country, phone or WhatsApp number and resort preference you type into the form, plus any optional dates, party numbers and comments. They reach us by email. If a submission is refused, what you typed is held in a temporary session on our server so the form can show it back to you; it is cleared when you return to the form, or automatically by the server soon after. To keep automated spam out, the form also keeps a log of when each submission arrived and, if one was refused, why. That log holds no name, email address or IP address.

Why we use it. To reply to your enquiry, to prepare an itinerary and quote and, if you go ahead, to make the bookings with resorts, boat operators and transfer providers on your behalf. We do not use it for marketing unless you ask us to.

Who we share it with. Only the suppliers necessary to arrange your trip: the resort, the dive operator and the transfer provider. We share it only once you have asked us to proceed. We do not sell data to anyone, ever.

Analytics and cookies. This site uses Google Analytics to understand which pages help people plan a trip. Analytics cookies are set when you visit. There is no cookie banner to accept or decline. Your browser’s IP address does reach Google when it sends the measurement, but Google states that Google Analytics 4 does not log or store IP addresses. We never sell data and we do not use the data for advertising.

How long we keep it. We keep enquiry emails in our business mailbox. The form’s log is kept for 365 days, then deleted. The web server’s own access logs, which record each visitor’s IP address, browser, the page requested and the time, are kept by our hosting provider for about two months to run and secure the server. If you go ahead with a booking, we keep the booking records as long as Malaysian tax and business record-keeping requirements demand.

Your rights. Ask us for a copy of what we hold, ask us to correct it or ask us to delete it. Write to us through the enquiry form or call the office on +60 88 257669 and we will deal with it.

Security. The site is served over HTTPS. Enquiries reach us by email; we do not store card details and this site takes no payments.